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Help

How to register on the Participant Portal

Access our participant registration page. To register, enter your last name, first initial, email address, and date of birth, and choose a username. Once you have reviewed our terms and conditions, click Submit. A temporary password will be emailed to you. After you have logged in with that temporary password, you will be asked to change your password. When your password has been changed, you will be fully registered on our participant portal, and will have access to your full account information, plan documents, and our online tools.

Trouble Registering

If you attempt to register and are notified that your information does not match an account found in our system, it could mean that either your benefit information has not yet been set up in our system or that the information in our system provided by your employer does not match the information you have entered. Common mismatches can include a slightly different last name (Smith vs. Smith Jr.) or birth date. To confirm your correct registration information, please contact us.

Forgot username and/or password

Click here if you have forgotten your username and/or password. You will be prompted to enter your email address and date of birth. Once you have done so and clicked Submit, an email will be sent to you with your username and a temporary password. You can use that password to log into the employee portal, at which time you will be prompted to change your password.

Don’t see your question here? Access our Participant FAQs for more information.