Help

How to register on the Participant Portal

Online access to the Navia site flows through Secure Access Washington (SAW). Access our participant registration page, click on the red Participant Register/Log In button and enter your previously established SAW credentials, and click on Submit. Follow the instructions on the screen for multi-factor authentication. If this is your first time logging in, you will be asked to verify your last name, date of birth, and the last four digits of your SSN or Navia Benefits Card number. You should now be directed to the Navia online portal. If you are still having trouble logging in, please contact our Customer Service team as they can assist you.

Trouble Registering

If you attempt to register and are notified that your information does not match an account found in our system, it could mean that either your benefit information has not yet been set up in our system or that the information in our system provided by your employer does not match the information you have entered. Common mismatches can include a slightly different last name (Smith vs. Smith Jr.) or birth date. To confirm your correct registration information, please contact us.

Don’t see your question here? Access our Participant FAQs for more information.